Returns, Exchanges and Complaints
Refunds and exchanges will be made for any items returned (at customers expense) which are not damaged, and in original packaging within 14 days of receiving them. P&P at £4.95 will be charged for items sent back out.
Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed.
Couriers
Please note if an instruction is given to leave an order 'in a safe place' and therefore delivered without a signiature the couriers insurance is invalidated. Horse Health cannot be held responsible if the goods are lost under these circumstances.
Disclaimer
Every effort is made to maintain the products & prices quoted on this website, but this is not always possible. We reserve the right therefore, to discontinue items listed and change prices as and when necessary. Prices shown include VAT where applicable. E&OE
Security
When placing an order through our website your details are passed through a secure server connection. This ensures the absolute security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order. Forms submitted over this website do not use tracking technology. The details submitted will be processed and will only be used to process a requested order or send a brochure. Details submitted will not be passed to any third party or organisations. Mastercard/Visa/Visa Electron/Maestro/Solo/Switch can all be used on this site.
These terms and conditions do not affect consumer statutory rights
