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Returns & Exchanges

Returns, Exchanges & Guarantees

We hope that you're happy with any product purchased, but if you wish to return a product to us for whatever reason you may do so to:

Horse Health,
Copied Hall Farm,
Winsor Road,
Winsor,
Southampton,
Hants
SO40 2HE

There is no need to contact us prior to sending an item back. However, please include your name, address and reason for return/request for exchange. For your convenience there is a Returns Form located on our HomePage (one is normally included with every order). This form can be submitted online or printed off to be posted with your item

Refunds will be made for any items returned which are in saleable condition, not damaged, and in original packaging within 14 days of receiving them. All postage costs for returned items are at the customers expense and we strongly recommend obtaining proof of postage when sending items. Exchanges and Credit Notes will be given for items returned within 30 days of receiving them.

We will refund in full or replace items like for like, but reserve the right to withhold 20% of the purchase price if the product or packaging is in such a condition that the item is not fully resalable. This maybe increased to 50% in the event an item is dirty or damaged.

Sales

Any item bought in a 'Sale' at any of our trade stands, is not eligible for exchange or refund and is deemed to have been purchased as seen. Items bought in an 'online sale' can be exchanged for a credit note on the condition that the item is returned within 14 days of receipt. If a refund is required, notification in writing must be received within 7 days of receiving the item and the item must be returned within 21 days of receipt. (Consumer Contracts Regulations June 2014). In all cases the purchaser is responsible for return postage costs. Please note that sale items with defects cannot be returned soley for reasons of defects clearly declared in the description. All sale promotions & items are only available whilst stocks last and are limited to such.

Damage & Defects

Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for P&P refund.

Please note due to reasons of hygiene and safety we are unable to exchange or accept the return of certain 'Gel' items once they have been in contact with a horse.

If you are unsure your item will fit your horse correctly please use a clean rug or sheet underneath the item when trying on. We are not able to accept items such as rugs or numnahs which are in a 'used' condition unless there is a fault with the item.

We will endeavour to process returns as quickly as possible and within 7 working days of reciept however this is not guaranteed.

Couriers

Please note if an instruction is given to leave an order 'in a safe place' and therefore delivered without a signature the couriers insurance is invalidated. Horse Health cannot be held responsible if the goods are lost under these circumstances.

Product Guarantee

A guarantee of one year is given on all LeMieux Lambskin products, provided they have been washed & dried in the recommended way and have not been exposed to excessive use. This will be determined once items have been returned, at customers expense, for inspection. Items being returned under the terms of this guarantee are only eligible for like-for-like replacement and not refund. All other products are sold under individual manufacturers guarantees where applicable. Proof of purchase must be provided.

For full Terms & Conditions please refer to the menu at the base of the Homepage