Returns, Exchanges, Complaints & Guarantees
We hope that you're happy with any product purchased, but if you wish to return a product to us for whatever reason you may do so to: Horse Health, Copied Hall Farm, Winsor Road, Winsor, Southampton, Hants SO40 2HE.
There is no need to contact us prior to sending an item back. However, please include your name, address and reason for return/request for exchange. For your convenience there is a Returns Form located on our HomePage. This form can be submitted online or printed off to be posted with your item.
Refunds will be made for any items returned (at customers expense) which are in saleable condition, not damaged, and in original packaging within 14 days of receiving them. Exchanges and Credit Notes will be given up to 30 days. P&P at £2.50 (orders under 1kg) and £4.95 (orders over 1kg) will be charged for items sent back out.
We will refund in full or replace items like for like, but reserve the right to withhold 20% of the purchase price if the product or packaging is in such a condition that the item is not fully resalable. This maybe increased to 50% in the event an item is dirty or damaged. Please note that any item brought in a 'sale' cannot be exchanged or refunded and is deemed to have been purchased as seen. However, items brought in an 'online sale' can be exchanged for a credit note within 30 days of purchase.
Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified immediately and returned for inspection in not more than 7 days. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition. Where justified damage has occurred P&P fees will be reimbursed. Any orders that do not involve damaged or defective goods will not be eligible for P&P refund.
Please note due to reasons of hygiene and safety we are unable to exchange or accept the return of certain 'Gel' items once they have been in contact with a horse.
Couriers
Please note if an instruction is given to leave an order 'in a safe place' and therefore delivered without a signature the couriers insurance is invalidated. Horse Health cannot be held responsible if the goods are lost under these circumstances.
Product Guarantee
A guarantee of one year is given on all LeMieux Lambskin products, provided they have been washed & dried in the recommended way and have not been exposed to excessive use. This will be determined once items have been returned, at customers expense, for inspection. Items being returned under the terms of this guarantee are only eligible for like-for-like replacement and not refund. All other products are sold under individual manufacturers guarantees where applicable.
Disclaimer
Every effort is made to maintain the products & prices quoted on this website, but this is not always possible. We reserve the right therefore, to discontinue items listed and change prices as and when necessary. Prices shown include VAT where applicable. E&OE
Security
When placing an order through our website your details are passed through a secure server connection. This ensures the absolute security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order. Forms submitted over this website do not use tracking technology. The details submitted will be processed and will only be used to process a requested order or send a brochure. Details submitted will not be passed to any third party or organisations. Mastercard/Visa/Visa Electron/Maestro/Solo/Switch can all be used on this site.
These terms and conditions do not affect your consumer statutory rights
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