International Delivery & Shipping
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We are still dispatching orders however due to running a reduced staff level to allow our employees to maintain safe social distancing practices and to minimise risk to our employees and their families, we may be slower than usual to dispatch parcels. Pleased be assured we will endeavour to dispatch orders as quickly and as safely as possible.
Likewise, there are significant impacts on our couriers' ability to maintain their usual service levels and there may be some disruption and we cannot guarantee delivery times / service at present.
Please note that Royal Mail are currently experiencing significant delays to their international services with some deliveries taking in excess of 5 weeks to deliver.
Thank you for your understanding and patience.
Please see below links for up to date service updates from our couriers and information on their practices regarding Covid-19:
Parcel Force - https://www.parcelforce.com/service-updates
We aim to dispatch all orders placed before 2pm on the same day. Please note we do not process orders on Saturdays or Sundays. Orders placed after 2PM on a Friday or over a weekend will not be processed until the following Monday.
We will always try and process orders received between 2pm & 3pm but this is not guaranteed.
You will receive an email to confirm your order, and an email to confirm your order has been dispatched.
Please note that, although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.
Please be sure to fill in the 'COMMENTS ABOUT YOUR ORDER' box clearly stating instructions, especially where you want your order left if no one is in. However, be aware that if an instruction is given to leave an order 'in a safe place' and it is therefore delivered without a signature it is at the customer's own risk.
Additional Charges & Customs
If you are ordering from outside the EU, you may be charged import duty by the customs department in your country.
Unfortunately we are unable to affect these fees, duty is payable whenever goods are imported and it is the importer that is liable for this and any other fees added by the individual customs department. Customs fees and import taxes are therefore additional to the delivery costs associated with your order.
Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt please contact your country's customs department before you order.
Delivery charges and times for Republic of Ireland
Delivery charges and time for Europe
Delivery charges and time for the Rest of the World