International Delivery & Shipping
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BLACK FRIDAY DISPATCH DELAYS
Due to significantly high volumes of orders, there is currently a delay to dispatch times but please be assured we are working as quickly as we can to process orders.
You can track the status of your order on your Account page and you will be notified when your order has been dispatched
Please note, unfortunately we are unable to make amendments to orders once they have been placed.
Thank you for your understanding and patience
We are still dispatching orders, however due to running a reduced staff level to allow our employees to maintain safe social distancing practices and to minimise risk to our employees and their families, we may be slower than usual to dispatch parcels.
We are therefore unable to guarantee dispatch and delivery times but please be assured we are working as hard as we can to dispatch orders as quickly and as safely as possible.
Likewise, there are significant impacts on our courier's ability to maintain their usual service levels. Although in most instances normal service is being met, there may be some disruption and we cannot guarantee delivery times / service at present.
*Christmas Last Order Dates*
Royal Mail International - See below the last order dates for delivery before Christmas with Royal Mail International postage option
|Last Order Date||Country|
|Tues 1st Dec||Australia & New Zealand|
|Fri 4th Dec||Africa, Asia, Caribbean, Central & South America, Far & Middle East|
|Mon 7th Dec||Canada, Cyprus, Malta|
|Tues 8th Dec||Greece, Eastern Europe & Turkey|
|Wed 9th Dec||Czech Republic, Finland, Italy, Poland, Sweden, USA|
|Fri 11th Dec||Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland|
|Tues 15th Dec||Belgium, France, Ireland, Luxembourg|
Please note we do not process orders on Saturdays or Sundays. Orders placed after 2PM on a Friday or over a weekend will not be processed until the following Monday.
You will receive an email to confirm your order, and an email to confirm your order has been dispatched.
Please note that, although we use the best UK couriers, delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level.
Please be sure to fill in the 'COMMENTS ABOUT YOUR ORDER' box clearly stating instructions, especially where you want your order left if no one is in. However, be aware that if an instruction is given to leave an order 'in a safe place' and it is therefore delivered without a signature it is at the customer's own risk.
Additional Charges & Customs
If you are ordering from outside the EU, you may be charged import duty by the customs department in your country.
Unfortunately we are unable to affect these fees, duty is payable whenever goods are imported and it is the importer that is liable for this and any other fees added by the individual customs department. Customs fees and import taxes are therefore additional to the delivery costs associated with your order.
Whilst we do everything possible to minimise these fees, we are legally bound to declare the content and value of the goods we send. If in any doubt please contact your country's customs department before you order.
Delivery charges and times for Republic of Ireland
|Service||Delivery Time from Despatch||Price|
|Orders under 1kg||Royal Mail 1st Class||Usually 3-5 working days||£3.50|
|Orders over 1kg||Courier||Usually 2-3 working days||£4.95|
|Orders over £100||Courier||Usually 2-3 working days||Free|
Delivery charges and time for Europe
Delivery charges and time for the Rest of the World