** Please note we have extended the returns period until 31st January, 2019 for orders placed from 1st November, 2018.
We hope that you are entirely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition and not damaged within 28 days, starting the day after the day on which the goods are delivered, however you need to inform us that you want to return the goods within 14 day, which starts the day after the goods are delivered.
You can return unwanted items with the completed returns form that accompanied your order. Alternatively you can complete the online returns form and detail your request to return goods within 14 days after the goods were delivered:
Please note that unless damaged, defective or mis-described, we are unable to exchange or accept the return of:
Acavallo or LeMieux Gel items once they have been in contact with a horse due to the tacky nature of these products
Feed supplements where the container seal is broken
Personalised goods such as embroidered rugs or saddle pads
We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed but will be no more than 14 days from receipt at exceptionally busy times.
The delivery cost of returning goods to us is your responsibility. If you are returning items from outside the UK, all Customs and import duties will be your responsibility, when booking your return, you should select duty payable by sender.
Returned goods are your responsibility until they are received by us. We strongly recommend obtaining proof of postage when sending items and please ensure the goods are packaged sufficiently well that they cannot get damaged during transit to us.
We will refund in full or replace items for exchange, but reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, i.e. if the item is dirty or damaged and not fully resalable. The percentage of the value withheld from the refund will be determined by us dependent upon the degree of damage or dirt. We will offer to return the item to you or withhold this value from the refund.
We will make reimbursements using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage should be notified as soon as possible and returned to us for inspection as soon as possible. Under no circumstances should items continue to be used when damaged, as you will be deemed to have accepted the goods in their damaged condition.
All products returned must be in a clean & dry condition in compliance with Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.